Last updated: 6/2/2025
Our Refund Commitment
At MakeMyMVP, we stand behind our work and want you to be completely satisfied with our services. This policy outlines our refund terms for different types of services we provide.
Priority Consultation Fee
Non-Refundable
The $15 priority consultation fee is non-refundable as it covers immediate expert time and expedited response within 2 hours.
What This Fee Covers
- Immediate expert analysis of your project requirements
- Priority placement in our consultation queue
- Detailed project plan and cost estimate within 2 hours
- Personalized recommendations and technical guidance
Applied to Project Cost
If you decide to proceed with our development services, the $15 priority fee will be credited toward your final project cost.
Development Project Refunds
Before Development Begins
100% refund available if you cancel before development work begins (within 48 hours of project agreement).
During Development
Once development has begun, refunds are calculated based on work completed:
- 0-25% complete: 75% refund of remaining balance
- 26-50% complete: 50% refund of remaining balance
- 51-75% complete: 25% refund of remaining balance
- 76-100% complete: No refund available
What Constitutes "Work Completed"
- Code written and tested
- Features implemented and delivered
- Design work completed
- Documentation provided
- Time spent on research and planning
Quality Guarantee
30-Day Bug Fix Warranty
We provide a 30-day warranty for bug fixes after project delivery at no additional cost.
Satisfaction Guarantee
If our delivered work does not meet the agreed specifications:
- We will fix issues at no additional cost
- If issues cannot be resolved, partial refund may be considered
- Refund amount determined by deliverable quality assessment
Refund Process
How to Request a Refund
- Contact us at refunds@makemymvp.com with your refund request
- Include your project details and reason for the refund request
- Allow 3-5 business days for review and response
- If approved, refunds are processed within 7-10 business days
Refund Method
- Refunds are issued to the original payment method
- Credit card refunds may take 3-5 business days to appear
- Bank transfers may take 5-10 business days
Exceptions to Refund Policy
Refunds are not available in the following situations:
- Project completed according to agreed specifications
- Client-requested changes that increase project scope
- Third-party service failures outside our control
- Client provides incomplete or inaccurate requirements
- Client becomes unresponsive during development
- Priority consultation fees (as stated above)
Dispute Resolution
If you're not satisfied with our refund decision, we encourage you to contact us to discuss the matter further. We're committed to finding fair solutions for all parties.
Contact for Disputes
- Email: disputes@makemymvp.com
- Subject line: "Refund Dispute - [Your Project ID]"
Contact Information
For refund requests or questions about this policy:
- Email: refunds@makemymvp.com
- Website: makemymvp.com
- Response time: 3-5 business days
Policy Updates
This refund policy may be updated from time to time. Changes will be posted on this page with an updated revision date. Current policy terms apply to all new projects started after the revision date.